If it’s not right, we make it right.
No fine print doing the heavy lifting. Here is exactly what we take back, and how fast your money comes home.
The short version
If your order arrives damaged, wrong, or not what you paid for, we replace it free or refund you in full. No forms, no arguing, no “store credit only”. Message us on WhatsApp with a photo and your order number, and we sort it.
What we take back
Damaged in transit, wrong item, or a quality problem - free replacement or full refund, your choice. Tell us within 7 days of delivery.
Changed your mind- unopened packs in their original wrapping can be returned within 7 days of delivery. Once a hygiene product’s pack is opened we can’t restock it, so opened packs can’t be returned unless something is wrong with them - in which case, see above.
How refunds work
Refunds go back to the same payment method you used (UPI, card, netbanking or wallet, via Razorpay). Once we approve the return, the refund is initiated within 2 business days; banks typically take 5–7 business days to show it in your account.
How to start a return
WhatsApp us at +91 79428 15432 or email info@donnahygiene.com with your order or invoice number and, if something arrived damaged, a photo. That’s the whole process.
Sold by Shasari Healthcare India Private Limited, 3rd Floor, A-49, Sector 57, Noida 201301, Gautam Buddha Nagar, Uttar Pradesh, India. See also our terms and privacy policy.